Scatter GCash Privacy Policy
This page explains what personal information scatter gcash collects from Filipino players, how it is used, and the steps we take to keep it secure. Your privacy matters to us, and we are committed to handling your data responsibly and transparently at every step.
Last updated: 2025. Applies to all players using the scatter gcash mobile platform in the Philippines.
What We Collect and Why
Registration Information
When you create an account on scatter gcash, we collect your full name, date of birth, email address, mobile number, and the login credentials you choose. This information is required to verify that you meet the minimum age requirement of 18 years, to set up your account correctly, and to ensure that only you can access your account. We also collect your GCash number or bank account details when you make a deposit or request a withdrawal, so that transactions can be processed accurately and securely. All registration data is stored on encrypted servers and is never shared with third parties for marketing purposes. If you need to update any of your registration details, you can do so through your account settings or by contacting the support team via live chat.
Platform Activity Data
We automatically collect information about how you use the scatter gcash platform, including the games you play, the bets you place, the pages you visit, and the time and duration of your sessions. This activity data helps us improve the platform experience, identify and fix technical issues, and ensure that our responsible gaming tools are working effectively for every Filipino player. We also collect device information such as your operating system, browser type, screen resolution, and IP address to help us optimise the mobile experience and detect any unusual or potentially fraudulent activity on your account. Activity logs are retained for a period consistent with our legal and regulatory obligations and are not used for any purpose beyond platform operation, security, and compliance. You can request a summary of the activity data we hold about you at any time by contacting the support team.
Payment and Transaction Records
Every deposit and withdrawal you make through the platform is recorded, including the amount in Philippine pesos, the payment channel used, the date and time of the transaction, and the outcome. These records are necessary for processing your payments accurately, resolving any disputes that may arise, and meeting our obligations under Philippine financial regulations. We do not store full card numbers or GCash PINs — payment processing is handled through secure, certified payment gateways that comply with industry security standards. Transaction records are kept for the period required by applicable law and are accessible to you through your account history at any time. If you notice any discrepancy in your transaction records, please contact the support team immediately so that it can be investigated promptly.
Support and Communications
When you contact the scatter gcash support team via live chat or email, we retain a record of the conversation, including the nature of your query and the resolution provided. These records help us maintain service quality, train our support staff, and ensure that any follow-up actions are completed correctly. If you have opted in to receive promotional communications, we may also hold your email address or mobile number for the purpose of sending you relevant updates about new games, offers, or platform changes — you can opt out of these communications at any time through your account settings. We do not use your support history or communication records for any purpose unrelated to the operation and improvement of the platform. All communication data is handled with the same level of security and confidentiality as your registration and payment information.
How Your Data Is Used and Protected
Lawful Purposes for Processing
Scatter gcash processes your personal data only for purposes that are directly related to the operation of the platform and the services we provide to Filipino players. These purposes include processing your account registration and verifying your identity, handling deposits and withdrawals in Philippine pesos, providing customer support, complying with our legal and regulatory obligations, and detecting and preventing fraud or other prohibited activity. We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Where we share data with third-party service providers — such as payment processors or identity verification services — those providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. If the legal basis for processing your data changes, we will update this policy and notify you through the platform.
Security Measures We Apply
We use industry-standard encryption to protect your personal data both in transit and at rest, ensuring that your information cannot be intercepted or accessed by unauthorised parties. Access to your account data within our organisation is restricted to staff members who need it to perform their specific job functions, and all staff with access to personal data are trained in data protection best practices. Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited. In the event of a data security incident that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection law. We also encourage you to protect your own account by using a strong, unique password and by logging out of the platform when using a shared or public device.
Your Rights Over Your Data
As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request the deletion of your data in circumstances where we are no longer required to retain it by law. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a query or complaint is being resolved. To exercise any of these rights, please contact the support team via live chat or email — we will respond to your request within the timeframe required by applicable data protection regulations. If you are not satisfied with how we have handled your data or responded to your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all data rights requests seriously and will always aim to resolve them fairly and promptly.
Questions About Your Privacy?
If you have any questions about how scatter gcash handles your personal data, or if you would like to exercise your data rights, our support team is available around the clock. You can also visit the FAQ page for quick answers, or review our Terms and Conditions for the full framework that governs your use of the platform.